Automotive Service Advisor

Forest Lake Ford • Forest Lake, MN

5d • Onsite

About The Position

The Ford Service Advisor serves as the primary liaison between the customer and the service department. This role is responsible for creating a welcoming experience, accurately identifying vehicle service needs, and coordinating timely and efficient repairs while ensuring complete customer satisfaction. The Service Advisor plays a key role in building customer trust, retention, and loyalty.

Requirements

• Prior experience as a service advisor, preferably in a Ford or other dealership setting.
• Working knowledge of automotive systems and repair processes.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in DMS/CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment with minimal supervision.
• Willingness to work flexible hours, including some evenings and Saturdays.
• High School Diploma, GED, or equivalent experience (required)
• Valid driver’s license (required)

Nice To Haves

• ASE certification or Ford STARS training is a plus (or willingness to obtain).

Responsibilities

• Greet all customers in a prompt, courteous, and professional manner.
• Clearly communicate vehicle symptoms and service needs between customers and technicians.
• Prepare accurate repair orders by describing symptoms, problems, and causes discovered during inspections.
• Provide customers with detailed cost and time estimates, and obtain approval before any work is performed.
• Maintain ongoing communication with customers regarding vehicle status, changes to estimates, and completion timelines.
• Promote and sell recommended maintenance and repair services based on manufacturer guidelines, vehicle history, and inspection findings.
• Review completed work with customers and ensure their understanding of repairs performed and associated costs.
• Coordinate with technicians, parts department, and BDC team to ensure timely and efficient workflow.
• Handle customer concerns or complaints with professionalism and escalate unresolved issues to management as needed.
• Follow all warranty and policy guidelines to ensure compliance with Ford Motor Company standards.
• Keep service drive, advisor stations, and customer waiting areas clean and organized.

Benefits

• Medical
• Dental
• Vision
• Short-Term Disability
• Long-Term Disability
• 401(k) plan with employer match
• Paid Time off and Holidays
• Employee Discounts on vehicles and service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED