Automotive Service Advisor

Hertz•Phoenix, AZ

6d•Remote

About The Position

This is a remote position with a schedule that varies Monday through Friday from 4:00 AM to 7:00 PM and Saturday through Sunday from 4:00 AM to 5:00 PM. The role requires the ability to work remotely and to be located near the Phoenix office. The pay is $22/hr.

Requirements

Highschool Diploma or GED
3 years of previous vehicle maintenance experience
Minimum of 4 ASE certifications related to job scope
Ability to work remote
Fleet experience preferred
Automotive vehicle repair background
Ability to multitask
Negotiation
Computer literate
Customer service
Experience with labor guides

Responsibilities

Ensure vendors are performing requested repairs at agreed upon pricing
Reviewing a wide range of vehicle repair requests
Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM
Handle repair disputes with national account vendors
Validating parts pricing and labor times
Guarantee vehicle repairs adhere to company policies and address safety concerns
Efficiently drive down vendor cycle time to minimize out of service days
Handle phone calls related to vehicles experiencing extensive down time
Adhere to goal setting metrics for all job functions
Review vehicle repairs
Handle phone calls, emails, and chats
Working behind a desk
Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid

Benefits

Remote Work
Up to 40% off the base rate of any standard Hertz rental including Friends and Family
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more