Honda Automotive Service Advisor

Hendrick Automotive Group•Charlotte, NC

3d•Onsite

About The Position

In this role, you will serve as the vital link between customers and our service technicians, ensuring a seamless and positive service experience. Your automotive knowledge, combined with your customer service skills, will drive customer satisfaction and loyalty for our dealership's success.

Requirements

College Degree, High School Diploma, or equivalent.
Proven dealership experience as an Automotive Service Advisor or similar role within an automotive environment with a strong understanding of automotive diagnostics and repair procedures.
Knowledge of Honda brand standards is a plus.
Familiarity with a wide range of automotive repair work including transmissions, oil changes, tire services, alignments, suspension work, brake repairs, and diesel engine diagnostics.
Demonstrated ability in upselling services while maintaining excellent customer service standards including honesty and transparency with customers.
Strong communication skills with the ability to explain technical issues clearly to customers of all backgrounds.
Familiarity with automotive software and service writing processes (Reynolds & Reynolds is a plus).
Excellent customer service skills with the ability to communicate technical information clearly and professionally.
Ability to process payments accurately and responsibly.
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this Job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Duties are generally performed in the service area.
Responsibilities may include conducting road tests on customer vehicles.
Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Knowledge of Honda brand standards is a plus.
Familiarity with automotive software and service writing processes (Reynolds & Reynolds is a plus).

Responsibilities

Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.

Benefits

Rewarding performance based pay plans and bonuses
Service Advisor Onboarding Program
401(k) Retirement Plan with Company Match
Largest privately owned auto group in the country, GREAT career growth potential
Paid Medical - NO COST Employee Healthcare and Prescription Plan
Generous paid time off/vacation and sick days
Basic Life Insurance
NO COST Employee Assistance Program
Employee Discounts
100% Paid Manufacturer Training
Comprehensive employee recognition/rewards programs