Lia Honda Albany - Automotive Service Advisor

The Lia Group•Albany, NY

5d•Onsite

About The Position

Lia Honda Albany is seeking an experienced Service Advisor(s) to join our team. The Service Advisor will oversee the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service. This role involves taking ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer, and providing concierge support for all owner inquiries. The Service Advisor also ensures that the daily inventory of technicians' time is consistently sold to service customers.

Requirements

Must hold a high school diploma or equivalent
Excellent customer service skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast-paced environment
Excellent verbal and written communication skills
Must have a clean and valid driver's license

Nice To Haves

Experience as a Service Advisor
Knowledge of automotive repair
Training and certifications

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently