Automotive Service Advisor | Busy Drive, Uncapped Pay
About The Position
Twin Falls Chevrolet, the Magic Valley's #1 Volume Chevrolet Retailer and Home of the $59.95 Oil Change, is hiring a customer service focused Service Advisor. This role is primarily about taking care of people, ensuring guests are told the truth, charged fairly, and treated with respect. The ideal candidate will be honest, organized, and trustworthy, focusing on earning customer trust rather than just chasing survey scores. This position offers a busy service drive with a steady stream of customers, providing significant earning potential for an advisor who can manage volume effectively and ethically.
Requirements
- Previous experience as a Service Advisor, preferably in a high-volume dealership.
- Understanding of how a service drive operates.
- Knowledge of healthy hours-per-RO metrics.
- Ability to identify customer needs for information versus reassurance.
- Skill in anticipating customer questions based on vehicle inspections and technician reports.
- Clear and honest communication skills, especially when delivering difficult news.
- Strong organizational skills to manage workflow under high volume.
- High level of integrity, with a commitment to not overselling unnecessary repairs.
- Valid driver's license with a clean record.
Nice To Haves
- Experience as a Chevy or GM service advisor.
- Experience as an advisor from other brands (Ford, Ram, Toyota, Honda, etc.).
- Import or domestic advisors with strong CSI and customer-pay work experience.
- Leads from quick-lube or express lanes ready to advance.
- Lane managers or assistant service managers looking to return to a service advisor role.
Responsibilities
- Greeting customers at the drive, performing vehicle walk-arounds, and writing accurate repair orders.
- Reviewing multi-point inspections with technicians and clearly communicating findings to customers, including urgency, cost, and consequences of deferral.
- Presenting repair and maintenance recommendations honestly, without upselling unnecessary services.
- Selling maintenance services that genuinely benefit vehicle health.
- Coordinating with the parts department and technicians to ensure efficient workflow.
- Following up with customers during the day and after service completion to build relationships.
- Meeting targets for hours-per-repair order (RO), Customer Satisfaction Index (CSI), and gross profit without compromising customer treatment.
Benefits
- 401(k) retirement plan with employer match
- Health and dental insurance
- Paid initial and ongoing manufacturer training
- Monetary assistance toward any vehicle leased through their dealerships
- Discounts on purchasing or leasing new cars through their local stores
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
