Automotive Service Advisor

Allstar Ford Stonewall • Stonewall, LA

5d • Onsite

About The Position

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. Create and oversee repair orders, follow factory warranty guidelines and handle extended warranty service claims. By working at a Ford dealership, you can be a part of a brand that honors the past and is invested in the future. Join the Allstar Ford Stonewall Family where we value service to each other and the world as much as our customers!

Requirements

• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Nice To Haves

• Previous experience at a Ford dealership is a plus

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Oversee service orders and flow of Service Drive Lanes
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Benefits

• Salary Based Pay Plan, Plus Bonuses
• A Great Family/Friendly Working Environment
• A Structured, Self-Paced Career Path Leading to Management Opportunities
• Service Advisor University – Paid for by Allstar Ford
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED