Automotive Service Advisor – Volkswagen Tacoma – $61K–$100K | CSI-Based Commission Plan | High-Volume Service Drive
About The Position
Larson Volkswagen of Tacoma is seeking a Service Advisor for a busy, established service department with strong customer retention and consistent workflow. This is a performance-driven advisory role where success depends on CSI performance, communication quality, and accurate service recommendations—not just volume. The role offers an annual earning potential of $61,000 – $100,000, based on CSI and performance. The commission pay structure is tied to RO parts/labor and CSI tier, with potential earnings of 4.75% of RO parts & labor (CSI below zone), 5.25% (CSI above zone), and 5.5% (Top 10% CSI). The position provides consistent service volume, a repeat customer base, experienced technician and leadership support, and opportunities for advancement into senior advisor or service management roles.
Requirements
- Prior Service Advisor or Service Writer experience strongly preferred
- Proven ability to maintain CSI performance standards
- Strong understanding of dealership service workflow
- Comfortable presenting service recommendations confidently
- Highly organized and detail-oriented
- Consistent communication with customers
- Strong follow-up habits
- Accuracy in repair order writing
- Ability to manage multiple high-priority customers daily
- Provide above average Customer Service.
- Automotive dealership experience preferred, but not necessary.
- Ability to properly handle potentially stressful situations.
- Friendly, courteous, professional with a "team player" attitude.
- Self-motivated to work independently as well as part of a team.
- Ability to take direction well.
- Clear and concise communication skills
- Highly organized
Responsibilities
- Manage customer interactions from drop-off to delivery
- Write accurate and detailed repair orders
- Present maintenance and repair recommendations professionally
- Coordinate workflow with technicians and parts department
- Maintain high CSI through communication and transparency
- Manage multiple repair orders in a structured environment
Benefits
- Medical coverage with a $0-cost plan option for employees
- Optional Vision & Dental Insurance
- Company-Paid Life ($10,000) & AD&D ($40,000) Insurance
- Supplemental Life & AD&D, Long-Term Disability, Accident, Hospital Indemnity, and Pet Insurance
- Employee Assistance Program (EAP) – confidential, no-cost support
- KOFE Financial Wellness Program with budgeting and personal finance tools
- 401(k) with company match (eligible after 60 days)
- Paid Time Off (accrual begins on day one, usable after 90 days)
- Six paid holidays per year (hourly employees)
- Employee Vehicle Purchase Program – exclusive pricing across Larson brands
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
