Automotive Service Advisor – CDJR – $74K–$136K+ | Consistent Work Flow

LARSON MOTORS INC•Puyallup, WA

3h•$74,000 - $136,000•Onsite

About The Position

Larson Dodge, Jeep, Ram is seeking an experienced Automotive Service Advisor to join our high-volume service department. This is a performance-driven role requiring prior experience in service advising, express service writing, or automotive technician work. The role involves managing customer repair orders from intake to delivery, communicating diagnostics, recommendations, and updates, coordinating workflow between technicians and customers, ensuring accuracy in estimates, approvals, and documentation, and maintaining strong follow-up and customer communication.

Requirements

Prior automotive service advisor or express advisor experience required
Technician background strongly preferred
Strong understanding of dealership workflow and repair processes
Ability to manage high-volume customer interactions
Excellent communication and organizational skills
Strong multitasking ability
High attention to detail
Consistent communication and follow-up
Ability to manage workload under pressure
Automotive dealership experience preferred, but not necessary.
Friendly, courteous, professional with a "team player" attitude.
Clear and concise communication skills

Responsibilities

Manage customer repair orders from intake to delivery
Communicate diagnostics, recommendations, and updates
Coordinate workflow between technicians and customers
Ensure accuracy in estimates, approvals, and documentation
Maintain strong follow-up and customer communication
Provide above average Customer Service.
Ability to properly handle potentially stressful situations.
Self-motivated to work independently as well as part of a team.
Ability to take direction well.
Highly organized

Benefits

Salary: $74,000 - $136,000/year
Competitive Commission Structure
4.75% of RO parts and labor sales for CSI below zone.
5.25% for CSI above zone.
5.5% for CSI in the top 10% of the zone.
Consistent high-volume repair order flow
Strong technician and parts department support
Advancement opportunities into Service Management or Fixed Ops leadership
Medical, Vision & Dental Insurance
Company-Paid Life & AD&D Insurance
Additional Coverage: Supplemental Life & AD&D, LTD, Accident, Hospital Indemnity, Pet Insurance
Wellness Programs: Employee Assistance Program (EAP), financial wellness program
Retirement: 401(k) with company match and multiple contribution options
Time Off & Holidays: PTO accrual from day one plus paid holidays
Employee Perks: Vehicle Purchase Program with exclusive pricing