Automotive Service Advisor

Sun Auto Tire and Service•Austin, TX

11d•$45,000 - $75,000•Onsite

About The Position

Lamb's's Tire & Automotive is seeking a passionate and customer-service-oriented individual to join their team as a Sales and Service Advisor in the Central Texas area. This role is an opportunity to turn great customer service into a high-impact career within the automotive industry. As part of Sun Auto Tire & Service, a leading provider of automotive services, Lamb's's Tire & Automotive is committed to integrity, excellence, and team development. The Sales & Service Advisor will be the main point of contact for customers, understanding their vehicle needs, recommending solutions, and ensuring a professional service experience. This position is ideal for those who enjoy customer interaction, sales, problem-solving, and teamwork. The compensation ranges from $45k to $75k with uncapped commission potential.

Requirements

High School Diploma or equivalent
Must be at least 18 years of age
Professional appearance
Proven ability to work in a process driven environment
Possess valid driver’s license
Ability to work a minimum of five days, including Saturday

Nice To Haves

Prior experience as a Service Advisor is highly preferred, but not required

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned