Automotive Service Advisor

Berman Auto Group•Lincolnwood, IL

9d•$115,000•Onsite

About The Position

Berman Kia of Lincolnwood is looking to add an experienced Service Advisor to join our growing team! This is a full-time, commission-based position with a compensation of $115,000+ annually. We offer competitive PTO, multiple low-cost medical insurance options with free telehealth, affordable dental, vision, and life insurance, short-term and long-term disability coverage, paid training, a 401(k) retirement savings plan, and employee discounts on service and vehicle purchases. There are clear opportunities for career advancement within the company.

Requirements

1+ year of Service Writing experience required
Strong interpersonal skills with the ability to build rapport and earn customer trust
Excellent verbal and written communication skills
Detail-oriented with the ability to accurately document service needs and recommendations
Proficient in computer systems and automotive service software
Ability to multitask and prioritize in a fast-paced environment
Valid driver’s license with a clean driving record (minimum 3 years)

Responsibilities

Greet customers promptly and professionally upon arrival
Gather customer and vehicle information
Listen to customer concerns and accurately document service needs
Recommend maintenance based on vehicle age, mileage, and history
Prepare accurate estimates for labor and parts
Keep customers updated on repair status and timelines
Clearly explain completed work and associated costs
Coordinate service appointments and ensure timely completion
Work closely with technicians, parts staff, and team members to ensure a smooth workflow