AUTOMOTIVE SERVICE ADVISOR

City of Toronto • Toronto, ON

3d • CA$38 - CA$42 • Onsite

About The Position

The City of Toronto's Fleet Services Division (FSD) provides a full range of fleet management services for City Divisions and Agencies. We direct the management of the City’s fleet including the acquisition, maintenance and disposal of assets; along with the City’s industry leading Green Fleet Plan and fuel management infrastructure. The City of Toronto has the largest municipal fleet in Canada and one of the most complex Fleets in North America.

Requirements

• Experience working in an automotive, truck and coach or fleet customer service environment.
• Extensive experience using relevant computer applications (MS Word, MS Excel, MS Outlook) and FMIS such as Asset Works M5™ or equivalent shop management software.
• Experience providing high quality customer service with a strong focus on service delivery.
• Must possess and maintain a valid Province of Ontario Class “G” Driver's Licence and qualify for the City’s drivers’ permit.
• Excellent communications skills, both verbal and written.
• Extensive knowledge of all aspects of maintenance and repair of vehicles and equipment.
• Ability to multitask in a fast paced work environment and prioritize competing customer needs.
• Ability to support garage operations including but not limited to; ordering shop supplies, facilitating garage inspections, monitoring and restocking bulk supplies.
• Knowledge of and ability to make inquiries related to vehicle warranty terms, OEM warranty eligibility, part warranty terms and part core exchanges.
• Strong interpersonal skills to interact effectively with employees, management, the public and external service providers in a diverse and equitable work environment
• Knowledge of the Occupational Health & Safety act and the applicable regulations
• Must be eligible to qualify for the City's equipment operating permit in accordance with the City's Fleet Safety Policy.
• Must be willing and able to work various shifts, as required.

Nice To Haves

• A current Province of Ontario Class DZ Driver's Licence is considered an asset. Candidates who possess a valid Class G Driver's Licence and meet the eligibility requirements for the City of Toronto driver training program may be required to obtain and maintain a Class DZ Driver's Licence through employer-provided training if operationally required.

Responsibilities

• Receives driver reports, reviews and clarifies information for accuracy
• Conducts preliminary assessment and generates repair orders in Fleet Management Information System (FMIS)
• Schedules work and monitors progress for preventative maintenance (PM), Periodic Mandatory Commercial Vehicle Inspection (PMCVI) program and other maintenance and repair requirements
• Monitors outstanding jobs and determines priorities with Supervisor, reschedules work if necessary
• Sends repairs out for Warranty or contracted services in consultation with Supervisor
• Follows up on units waiting for parts and/or labour
• Contacts clients for scheduled, completed or other repair work issues
• Checks times and charges for accuracy and confirms with Supervisor
• Prepares daily reports including materials/equipment used, hours worked, quantities of work items completed and other relevant information
• Processes service calls including dispatching mechanics to conduct road repairs
• Arranges for external services for vehicle repair
• Maintains, enters, edits, updates and completes work orders using the FMIS

Benefits

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed