Automotive Service Advisor

Cavender Auto Family•San Antonio, TX

6d•Onsite

About The Position

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment. Cavender Toyota, a Cavender Auto Family Dealership, is currently looking for a talented Experienced Service Advisor to join our growing family and help "Make Confidence Happen". If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.

Requirements

Minimum 2+ years prior Service Advisor experience required in a dealership or secondary shop
High School Diploma/GED is required
Must be energetic, enthusiastic and team oriented
Must be skilled at listening, problem solving and communication
Submit to and successfully complete MVR, background check, and pre-employment drug test.
Valid driver’s license

Nice To Haves

Mainline advisor experience is preferred
High Volume dealership experience preferred
CDK experience is preferred

Responsibilities

Greet all customers promptly and professionally
Determine customer’s primary concern and then review additional maintenance needs when appropriate
Offer a no cost vehicle condition inspection to every customer
Give and document fair, competitive, transparent price quotes, with the customer and dealership’s best interest in mind
Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
Handle all customer complaints immediately and resolve to the customer’s satisfaction
Establish and maintain great customer relationships that encourage repeat and referral business
Work as a team player and uphold the company’s standards of professionalism and integrity
Other duties as assigned