Experienced Automotive Service Advisor
About The Position
Advantage Chevrolet of Bridgeview is a trusted dealership committed to delivering outstanding customer service and high-quality automotive care. We are currently seeking an experienced and motivated Service Advisor to join our team. This is a great opportunity to grow your career in a fast-paced, supportive environment. As a Service Advisor, you will be the liaison between our customers and the service department. Your role will be to ensure every customer has a seamless and professional experience, from scheduling service to the completion of work. We're looking for someone who is results-driven and focused on delivering high CSI scores through exceptional service.
Requirements
- Minimum of 2 years of experience as a Service Advisor or similar role
- Proven ability to maintain high customer satisfaction ratings (CSI)
- Strong communication and interpersonal skills
- Working knowledge of automotive repair and maintenance
- Valid driver’s license
Nice To Haves
- GM (General Motors) experience is preferred
- AutoMate and XTime software experience a plus
Responsibilities
- Greet customers promptly and professionally
- Understand customer concerns and accurately document service requests
- Communicate with technicians and relay findings and recommendations to customers
- Provide accurate estimates and timelines for repairs and maintenance
- Promote additional services based on vehicle needs
- Maintain strong customer relationships and follow up on service satisfaction
- Help maintain and improve high CSI scores
Benefits
- Competitive pay with bonus opportunities
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Ongoing training and development
- Supportive and team-oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
