Experienced Automotive Service Advisor

Swickard SF Corporation, d/b/a Jaguar Land Rover San Francisco, • San Francisco, CA

2d • $50,000 - $120,000 • Onsite

About The Position

San Francisco, CA | Land Rover | Premier luxury brand | Hospitality | Veterans encouraged to apply

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Land Rover San Francisco, we operate at the intersection of adventure, luxury, and hospitality -- in the heart of one of the most iconic cities in the world. Our guests are discerning, high-net-worth, and loyal to a brand they believe in. Our service team is built to honor that loyalty at every interaction.

Requirements

• 2+ years of service advisor experience in a franchised dealership -- luxury or premium brand experience a strong plus
• Land Rover, Jaguar, or European brand experience preferred
• Track record of strong CSI and NPS scores and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator who builds trust with high-net-worth guests and keeps technicians and managers aligned
• Ability to manage high volume accurately without losing attention to detail or guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a white-glove pickup and delivery experience that reflects the Land Rover brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent the Land Rover brand with the polish, professionalism, and genuine hospitality its clientele expects

Benefits

• Income potential of $50,000 - $120,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Land Rover manufacturer and product training
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed