Automotive Service Advisor

Motorwerks•Mamaroneck, NY

5d•Onsite

About The Position

The Service Advisor Role We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth. Located in the heart of Mamaroneck, NY, Motorwerks Inc is your trusted destination for high-quality auto repair and maintenance services. We proudly serve vehicle owners across Westchester County and beyond, ensuring that all makes and models receive top-tier care. Whether you need routine maintenance or specialized engine repairs, our ATRA and Worldpac-certified technicians are committed to delivering reliable solutions that keep your vehicle running smoothly. Our convenient location allows us to serve not only Mamaroneck but also surrounding communities, providing expert automotive services with a focus on precision and customer satisfaction. If you’re looking for an auto shop that offers professional and transparent service, visit Motorwerks Inc today! This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.

Requirements

Enjoy working directly with customers and building long term relationships
Are comfortable presenting recommendations and asking for the sale
Stay organized and calm while managing multiple vehicles and customers
Follow processes and scripts consistently without cutting corners
Take ownership of the full customer experience from start to finish

Responsibilities

Greet customers professionally and guide them through the intake and inspection process
Build and present estimates using digital inspections and approved pricing guidelines
Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
Follow all intake, documentation, follow up, and delivery procedures
Ensure a positive final experience through quality control, delivery review, and post service follow up