Automotive Service Advisor (Dealership Experience Preferred) - Pensacola, FL
About The Position
At Allen Turner Hyundai in Pensacola, FL, we believe great Service Advisors are built through the right combination of training, support, and opportunity. If you're a motivated, customer-focused professional who enjoys building relationships, solving problems, and delivering exceptional service, this is your opportunity to take your career to the next level. Whether you have experience as an Automotive Service Advisor or bring a strong background in customer service, sales, or another automotive role, you'll join a team that values hard work, integrity, and teamwork. We provide the training, tools, resources, and leadership support you need to succeed. When you join Allen Turner Automotive, you're not just accepting a job, you’re becoming part of a family-owned organization that promotes from within, recognizes performance, and invests in the long-term success of our employees. Your success is in your hands. As an Automotive Service Advisor, your earning potential is driven by your dedication, customer service skills, and ability to build lasting relationships with customers. Top-performing Service Advisors at Allen Turner Hyundai have the potential to earn $90,000+ annually through our competitive commission and bonus pay plan. Whether you're an experienced Service Advisor or looking to grow your career in the automotive industry, we'll provide the training, mentorship, and dealership support needed to help you build a rewarding and successful career.
Requirements
- 1+ year of customer service or service advisor experience preferred (automotive experience is a plus, but not required)
- Strong communication, organization, and interpersonal skills
- Ability to explain technical information in a clear and customer-friendly manner
- Excellent time management and multitasking abilities in a fast-paced environment
- Strong attention to detail and commitment to customer satisfaction
- Professional appearance and strong personal integrity
- Valid driver's license with a clean driving record
- Ability to work a flexible schedule, including Saturdays
- Must be able to successfully complete a pre-employment drug screen, background check, and motor vehicle record (MVR) screening
Nice To Haves
- Dealership Experience Preferred
Responsibilities
- Greeting customers promptly and professionally while building lasting relationships
- Listening to customer concerns and accurately documenting vehicle issues
- Recommending maintenance and repair services based on manufacturer guidelines and vehicle condition
- Preparing accurate repair orders and providing clear estimates for services
- Communicating repair recommendations, timelines, and costs to customers
- Coordinating with technicians to ensure repairs are completed efficiently and accurately
- Following up with customers throughout the repair process and after service to ensure satisfaction
- Maintaining accurate customer and vehicle records
- Working closely with the service team to achieve customer satisfaction and department goals
- Maintaining a professional appearance and positive attitude
- Performing other duties as assigned
Benefits
- Competitive commission and bonus pay plan with unlimited earning potential
- Comprehensive paid training and ongoing professional development
- Opportunities for career advancement within a growing automotive group
- Medical, dental, and vision insurance
- Company-paid life insurance and short- and long-term disability coverage
- 401(k) with company match and profit sharing
- Paid Time Off (vacation and sick leave)
- Employee vehicle purchase program
- Employee appreciation events, service awards, holiday celebrations, food truck events, and more
- A positive, professional, team-oriented work environment at a locally trusted Hyundai dealership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
