Automotive Dealership Service Advisor

Fox CDJR Taylor • Taylor, MI

6d • Onsite

About The Position

Fox CDJR Taylor is hiring a full-time Service Advisor in Taylor, MI to serve as the primary point of contact between customers and the service department. This role exists to ensure customer concerns are documented precisely, repairs are authorized appropriately, and expectations around timing and cost are managed with accuracy.

Requirements

• Comfort using technology to support an exceptional customer experience
• Strong communication, organization, follow-up, and time-management skills
• Valid driver's license

Nice To Haves

• Experience preferred

Responsibilities

• Check on the progress of repairs throughout the day and provide customers with frequent updates on the status of their vehicles
• Open and manage repair orders, capturing customer concerns clearly
• Provide written estimates for parts and labor; obtain approvals for changes
• Review service history, perform walkarounds, and recommend additional services as appropriate
• Monitor repair progress and communicate updates through completion
• Close repair orders and explain completed work and charges

Benefits

• Paid training
• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Employee Discounts
• Tuition reimbursement (Degrees@Work program with Strayer University)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed