Automotive Dealership (Honda) Service Advisor
About The Position
Join a high-performing Honda dealership where customer satisfaction, teamwork, and professional growth are at the center of everything we do. At LeadCar Honda Yorkville, we're committed to delivering an exceptional ownership experience for every customer who visits our dealership. We're looking for a customer-focused Service Advisor who can build trust with customers, communicate effectively, and help ensure vehicles are repaired and maintained to the highest standards. Whether you're an experienced Service Advisor looking for your next opportunity or a motivated customer service professional interested in building a career in automotive service, we offer training, support, and opportunities for growth within a respected dealership environment. With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Honda Yorkville team brings a proven track record combined with an unmatched reputation for quality in the Utica, NY market area. If you are ready to take your career to the next level, we invite you to apply today! To learn more about us, please visit www.leadcar.com .
Requirements
- Valid driver's license with an acceptable driving record.
- Strong communication, interpersonal, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Computer proficiency and ability to learn dealership software systems.
- Professional demeanor and commitment to providing an exceptional customer experience.
Nice To Haves
- Two (2) years of Service Advisor experience within an automotive dealership environment.
- Honda dealership experience.
- Experience using Dealertrack or similar dealership management systems.
- Previous experience working in a customer-facing sales or service role.
- Ability to operate both automatic and manual transmission vehicles.
Responsibilities
- Greet customers and accurately document vehicle concerns and service requests.
- Schedule service appointments and assist customers by phone, email, and in person.
- Create accurate repair orders and maintain complete service documentation.
- Communicate with technicians to understand vehicle diagnoses, maintenance recommendations, and repair requirements.
- Present repair recommendations and estimates clearly and professionally.
- Keep customers informed regarding repair progress, timelines, and any additional work that may be needed.
- Review completed repairs with customers and explain services performed in a clear and understandable manner.
- Process customer payments and complete vehicle delivery procedures.
- Recommend maintenance and repair services based on vehicle condition, manufacturer recommendations, and customer needs.
- Maintain high levels of customer satisfaction and contribute to positive customer survey results.
- Ensure compliance with dealership processes, safety standards, manufacturer standards, and applicable policies.
- Complete required manufacturer and company training programs.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Benefit Insurance, including Life Insurance, Short and Long Term Disability Insurance, Accident Insurance, and more!
- 401(K) Retirement Plan
- Paid Time Off
- Paid Holidays
- Employee Discounts
- Employee Referral/Bonus Program
- Continued training through the Company and our manufacturer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
