Automotive Service Advisor/Service Writer

Bianchi Honda • Erie, PA

8d • Onsite

About The Position

EXPERIENCED SERVICE ADVISORS ENCOURAGED TO APPLY! This is a Full-Time position requiring 45 hours per 5-day work week with a set predictable schedule. Candidates must be dependable, trustworthy, and thrive in a fast-paced environment. The role requires strong customer service skills and an enjoyment of helping people. Experience with Reynolds & Reynolds is preferred. Service Advisors/Service Writers act as a liaison between service customers and service technicians.

Requirements

• Must have basic automotive knowledge.
• Dealership experience is a plus.
• Reynolds & Reynolds preferred!
• Must be team-oriented, able to multi-task and handle pressure, and thrive in a time-sensitive environment.
• Must have excellent interpersonal and communication skills.
• Must have a valid Driver’s License with an acceptable Driving Record.
• Must be at least 18 years of age.

Nice To Haves

• Experience with Reynolds & Reynolds preferred!
• Automotive/Dealership: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Responsibilities

• Greet and check in customers to their service appointments.
• Advise and make recommendations to customers based on Maintenance Minders and current vehicle conditions and service needs.
• Generate repair orders based on the customer's needs and represent the dealership as the contact person for the customer.
• Schedule appointments and order parts on behalf of customers.
• Act as mediator between the customer and the technician.

Benefits

• Medical, Dental, Vision, and Supplemental Insurance
• Short-Term Disability and Life Insurance
• 401(k) with Annual Company Match
• Vacation Pay
• Six (6) Paid Holidays
• Discounted Parts, Service, and Vehicle Purchases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed