Automotive Service Writer

Car Guys • Norwood, MA

6d • Onsite

About The Position

CarGuys Inc., America’s and Canada’s #1 Automotive Recruiter, connects Automotive Service Advisors, Service Writers, and Service Consultants with top-performing dealerships and automotive groups across the U.S. and Canada. We work with employers actively hiring customer-focused service professionals who manage repair orders, communicate with customers, and drive service department revenue. Our clients provide the opportunity—you choose the best fit.

Requirements

• Experience as a service advisor, service writer, or automotive service consultant
• Strong communication and customer service skills
• Ability to sell recommended services and build customer trust
• Knowledge of automotive repair and maintenance processes
• Ability to work in a fast-paced dealership environment

Nice To Haves

• Strong skills in customer service, sales, communication, and automotive service operations.
• Experience writing repair orders, upselling services, managing customer relationships, and coordinating with technicians.
• Knowledge of automotive diagnostics, maintenance, and repair processes.
• Ability to handle high-volume customer interactions, manage workflow, and maintain high CSI scores.
• Experience as a service advisor, service writer, service consultant, or automotive customer service professional in a dealership or repair facility is preferred.

Responsibilities

• Greet customers and assist with service needs
• Write repair orders and document customer concerns
• Recommend maintenance and repairs based on technician findings
• Communicate repair timelines, costs, and updates to customers
• Coordinate with technicians to ensure accurate diagnostics and repairs
• Manage workflow and ensure timely completion of service
• Maintain high levels of customer satisfaction and CSI scores
• Upsell services and increase service department revenue

Benefits

• High Earning Potential for Service Advisors
• Competitive base pay plus commission and bonuses
• Performance-based incentives tied to service sales and CSI
• High-Volume Service Departments
• Strong customer traffic and steady workflow
• Established service processes and support teams
• Career Growth Opportunities
• Advancement into Service Manager and Fixed Operations roles
• Ongoing training in service sales and customer experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed