Automotive Sales Representative

Lithia & Driveway•Ann Arbor, MI

10d

About The Position

Suburban Chrysler Dodge Jeep Ram of Ann Arbor is hiring an Automotive Sales Representative to support customers throughout the vehicle-buying process. The role includes greeting customers, presenting products, arranging vehicle demonstrations, developing prospective business, collecting and entering customer information in the CRM, and following up with prospective and current customers. The representative schedules appointments, assists customers during the write-up process, stays current on products, pricing, and manufacturer promotions, and participates in sales and training meetings. After a sale, the representative presents and delivers the vehicle and introduces the customer to the Service department. The position also includes mentoring and supporting an assigned salesperson for 60 days. This involves daily training on the store's sales process, role-play, product demonstrations, and product quizzes; assisting with customer contact and follow-up activity; communicating with the program coordinator; submitting monthly meeting and activity information; attending mentor training as needed; and helping the trainee meet performance expectations. The dealership requests open availability to support operations and customer demand, including evenings, weekends, and holidays. Pay will be discussed during in-person interviews. A comprehensive benefits package is offered.

Requirements

High school graduate or equivalent.
Must be 18 years or older.
Ability to type efficiently and enter accurate information into a tracking system.
Ability to solve basic math calculations.
Valid driver's license in the state of residence and an acceptable driving record.

Responsibilities

Greet customers promptly and professionally.
Provide product presentations and accompany customers on vehicle demonstration rides.
Develop and prospect new business continuously.
Gather customer contact and interest information and enter it accurately in the CRM.
Use the Salesperson Daily Work Plan to follow up with prospective customers and maintain relationships with current customers.
Schedule customer appointments daily.
Assist customers during the write-up process in a non-confrontational manner.
Maintain knowledge of product information, current sales pricing, and manufacturer promotions.
Attend and actively participate in daily sales and training meetings.
Practice customer service, interaction, product presentation, product knowledge, and phone communication skills daily.
Maintain the appearance and cleanliness of the vehicle lot and showroom.
Present and deliver vehicles to customers after a sale, following the delivery process.
Introduce customers to the Service department after a sale, following the Sales 2 Service process.
Obtain applicable licenses required by state law, following the state's written policy.
Train an assigned salesperson daily for 60 days on the store's sales process, role-play, product demonstrations, and product quizzes.
Assist the sales representative with daily customer contact, sales appointments, and follow-up on sold and unsold customers using the CRM daily work plan.
Communicate regularly with the program coordinator and submit monthly meeting and activity information.
Attend mentor trainings as necessary.
Assist the trainee in meeting the performance expectations in their job description.