Automotive Sales Consultant

CarShop US-Penske Automotive Group•Hilltown Township, PA

8d•$50,000 - $80,000•Onsite

About The Position

CarShop Hatfeild is redefining the car-buying experience by putting people first, both our customers and our employees. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where hard work is recognized, growth is encouraged, and success is celebrated. CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience. As an Automotive Sales Consultant, you'll serve as a trusted advisor, helping customers find the right vehicle to fit their needs while delivering an exceptional buying experience.

Requirements

Strong interpersonal and communication skills
Friendly, outgoing, and customer-focused personality
Passion for achieving goals and delivering exceptional customer service
Ability to build rapport and establish lasting customer relationships
Organized, self-motivated, and able to multitask in a fast-paced environment
Proficient with computers, email, text messaging, and technology platforms
Positive attitude with a strong work ethic and growth mindset
Commitment to integrity, professionalism, and teamwork
Self-starter with the ability to work independently and as part of a team
Valid driver's license with a satisfactory driving record
Ability to pass pre-employment screening, including background and drug testing
No prior experience or training is required
High school diploma or general education degree (GED) or equivalent combination of education and experience
Valid Driver's License
Driving Record the meets insurance requirements and company policy
Current and active Sales License, in states where applicable

Nice To Haves

Previous retail, hospitality, customer service, or sales experience preferred
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Responsibilities

Assist customers in identifying and selecting the vehicle that best meets their transportation needs
Guide customers through the sales process from initial inquiry to vehicle delivery
Respond promptly to phone, internet, and showroom inquiries
Greet and assist customers in the dealership and on the lot
Build rapport with customers and establish long-term relationships that generate repeat business and referrals
Follow the CarShop sales process while embodying our values of integrity, teamwork, and customer care
Address customer questions and concerns throughout the purchasing process
Follow up with customers to ensure satisfaction and generate future sales opportunities
Achieve individual sales and customer service goals
Collaborate with team members to create a positive and welcoming dealership environment
Continuously develop product knowledge, sales skills, and industry expertise
Able to establish personal sales goals and implement a plan of action to achieve goals
Ability to understand, keep abreast of, and comply with federal, state, and local regulations that impact retail automotive sales
Computer proficiency
Good communication skills, both oral and written, with the ability to effectively communicate via face-to-face, phone, or by other means of communication
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to process data and organize it for management analysis
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others and be a positive influence on morale of department, dealership and organization