Automotive Sales Consultant - Volvo Charlotte

Johnson Automotive•Charlotte, NC

About The Position

Johnson Volvo Cars Charlotte is seeking motivated, personable Automotive Sales Consultants to guide customers through the vehicle-buying experience, from the first conversation through delivery and beyond. Candidates may come from automotive sales or from fields such as hospitality, retail, customer service, and relationship-based sales. The role suits people who enjoy connecting with customers, learning innovative products and technology, and taking accountability for their performance. Consultants help customers explore new Volvo and pre-owned vehicles, understand vehicle features and ownership options, and make informed purchase, lease, and trade-in decisions. They build lasting customer relationships through attentive service, timely follow-up, accurate CRM records, product knowledge, professional deliveries, and post-sale support. Johnson Volvo Cars Charlotte provides ongoing product and manufacturer training and offers the opportunity to develop skills for a long-term automotive career.

Requirements

Strong interpersonal and relationship-building skills.
Excellent verbal and written communication skills.
Ability to listen, ask effective questions, and establish trust.
Positive, polished, customer-focused approach.
Strong organization and consistent follow-through.
Comfort with technology and ability to learn dealership CRM and sales systems.
Interest in learning vehicle features, safety systems, connectivity, and evolving automotive technology.
Ability to manage multiple customers, leads, appointments, and priorities.
Ability to work independently and contribute to a team environment.
Strong work ethic and willingness to prospect, follow up, and develop new business consistently.
Willingness to complete required Volvo and dealership training.
Valid driver's license and driving record acceptable under Company standards.
Flexibility to work a retail automotive schedule, including Saturdays as required.

Nice To Haves

Previous automotive sales experience is welcome but is not required.
Experience in hospitality, retail, customer service, relationship-based sales, or another performance-driven environment can translate well to automotive sales.

Responsibilities

Welcome customers and create a professional, comfortable, and engaging sales experience.
Ask questions to understand customers’ transportation needs, preferences, lifestyle, and budget.
Help customers explore new Volvo and pre-owned vehicle options.
Present and demonstrate vehicle features, technology, safety systems, and ownership benefits.
Conduct professional and informative test drives.
Assist customers in evaluating purchase, lease, and trade-in options.
Prepare and present pricing proposals in accordance with dealership guidelines.
Partner with Sales Management and Finance to support customers through the purchase process.
Respond promptly to internet leads, phone inquiries, and other prospective customers.
Follow up with prospective and existing customers by phone, email, text, and other approved channels.
Maintain accurate customer information and sales activity in the dealership CRM system.
Develop repeat and referral business through lasting customer relationships.
Maintain knowledge of Volvo vehicles, new and pre-owned inventory, manufacturer programs, warranties, and competitive products.
Complete required Volvo and dealership training and certifications.
Conduct vehicle deliveries and explain vehicle features, technology, maintenance needs, and ownership resources.
Introduce customers to the Service team and help establish an ongoing ownership relationship.
Follow up after delivery to check customer satisfaction and continue the relationship.
Generate appointments and prospect for new business.
Meet individual sales and performance objectives while demonstrating professionalism, teamwork, and reliable attendance.