Automotive Sales Business Development Coordinator

LeadCar Toyota Hazleton • Hazleton, PA

2d

About The Position

LeadCar Toyota Hazleton is seeking an Automotive Sales Business Development Coordinator to support the sales department by professionally scheduling appointments and making outbound calls, helping appointments move smoothly through the department while maximizing customer convenience. The coordinator handles incoming sales calls, internet leads, and live chat; gathers customer and vehicle information; identifies customer needs; provides information; and schedules appointments with salespeople with the goal of supporting vehicle sales. The role also includes follow-up with customers, tracking appointments, reviewing customer experience, and maintaining positive relationships with customers and coworkers.

Requirements

• Strong customer service background.
• Strong phone skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Strong computer skills, particularly in Microsoft Outlook and Excel, and the ability to navigate websites.
• Ability to operate multiple software programs at once.
• Ability to communicate well with others and follow directions.

Nice To Haves

• English/Spanish bilingual ability is highly preferred.
• Previous sales and/or marketing experience is a plus.

Responsibilities

• Answer incoming sales calls, provide information, schedule appointments, and collect customer and vehicle information.
• Respond to internet leads for the sales department.
• Engage in live chat for the sales department.
• Learn basic product knowledge and incentive programs and follow company-provided scripts.
• Identify customer needs, provide information, address concerns, and schedule appointments with salespeople with the goal of supporting vehicle sales.
• Place follow-up calls within 24 hours when an appointment did not result in a vehicle sale.
• Analyze the overall customer experience, identify learning opportunities, and report concerns to management.
• Place outbound calls to potential leads based on current marketing campaigns and lease termination lists.
• Track set and shown appointments daily and review them weekly with the Service Manager and General Manager.
• Place follow-up calls and emails for New Owner Events on an occasional basis to increase customer participation.
• Build and maintain strong relationships with customers and coworkers.
• Perform other duties and projects as assigned by the Sales Manager and General Manager.
• Maintain a professional appearance and manner consistent with LeadCar Toyota Hazleton's culture.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Supplemental benefit insurance, including life insurance, short- and long-term disability insurance, accident insurance, and more
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Employee discounts
• Employee referral program
• Paid, ongoing training opportunities through the dealership and manufacturer

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed