Automotive Repair Store Manager - Store 1049

Monro•Virginia Beach, VA

About The Position

The Store Manager is a salaried role that provides daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision of being a leading automotive service and tire provider by promoting products and services and delivering quality service to guests. The Store Manager develops sales and technical teammates, supports sales goals and store operations, manages staffing and expenses, oversees inventory and guest appointments, and helps ensure a consistent, high-quality guest experience. The role also includes maintaining store standards, complying with company and governmental requirements, following safety procedures, and maintaining technical knowledge through required training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to provide a consistent 5-star guest experience.
Help achieve sales goals by developing and implementing sales plans and maintaining knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to increase sales, satisfaction, and loyalty.
Train and develop teammates on shop operations and guest services to maintain a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in clean, excellent, and guest-ready condition according to Monro standards.
Schedule guest appointments and assign teammates based on skill level to support efficient and timely vehicle service and repair.
Achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest sales, service, complaint, and adjustment needs.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards.
Consistently follow required safety standards established in training and company policies and procedures.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely and in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.