Automotive Rental Agent
Capital Ford of Charlotte•Charlotte, NC
•Onsite
About The Position
Keep our customers moving! At Capital Ford of Charlotte, we know that great customer service doesn't stop when a vehicle comes in for service. As our Rental Coordinator, you'll play an important role in keeping our customers on the road by managing our rental fleet and delivering a seamless, hassle-free experience from start to finish. If you're dependable, organized, and enjoy helping people while keeping operations running smoothly, we'd love to have you on our team.
Requirements
- Dependable, reliable, and accountable.
- Able to work independently with minimal supervision.
- Highly organized with exceptional attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- Friendly, professional, and customer-focused.
- Strong communication and interpersonal skills.
- Basic computer proficiency and willingness to learn dealership software.
- Valid driver's license with a clean driving record.
Nice To Haves
- Previous customer service, rental, hospitality, or dealership experience is preferred but not required.
Responsibilities
- Oversee the day-to-day operation of our rental vehicle program while creating an outstanding customer experience.
- Welcome customers and assist them with rental vehicle needs.
- Coordinate rental reservations, vehicle assignments, and returns.
- Explain rental agreements, policies, and vehicle features.
- Verify driver's licenses, insurance information, and required documentation.
- Maintain accurate rental records, contracts, and billing information.
- Monitor vehicle availability and coordinate scheduling to maximize fleet utilization.
- Inspect rental vehicles before and after each rental for cleanliness and damage.
- Coordinate vehicle maintenance, fueling, and cleaning to ensure the fleet is always customer-ready.
- Communicate with the Service Department to support customers needing transportation during vehicle repairs.
- Resolve customer questions or concerns with professionalism and urgency.
- Support the dealership with additional administrative tasks as needed.
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid Time Off and paid holidays
- Employee discounts
- Ongoing training and development
- Opportunities for career growth throughout Capital Automotive Group
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
