Rental Agent

DARCARS Automotive Group•Silver Springs, NY

3d•Onsite

About The Position

DARCARS of Silver Spring is now hiring a part-time Rental Agent! As a Rental Agent you will have the responsibility of coordinating rental arrangements for our service department customers. The ideal candidate for this role will have excellent communication skills, attention to detail and a desire to provide a great customer experience.

Requirements

Valid driver’s license and acceptable, safe driving record
Positive and friendly attitude
Organizational skills and high attention to detail
Excellent communication skills
Ability to work in a fast-paced environment
High School Degree or Equivalent (GED)
Must be at least eighteen years of age
Must be able to pass pre-employment screen (background)

Nice To Haves

Previous rental agent experience is a plus!

Responsibilities

Schedule customer reservations for rentals
Manage customer rental requests and locating the desired vehicles to meet their needs
Process customer information to qualify that the customer is eligible for a rental through insurance
Ensure rental cars are ready for use by scheduling timely service and maintenance on the rental fleet and clean inside and out
Take notes on car condition, mileage and damage before and after customer use
Process any damage information to be billed or collected through insurance
Explain rental policy at time of agreement and answer any questions
Validate customer’s credentials including but not limited to driver’s license and payment information
Communicate with customers via phone, email or in person
Process customer payments