Automotive Rental Agent
About The Position
Keep our customers moving! At Capital Ford of Charlotte, we know that great customer service doesn't stop when a vehicle comes in for service. As our Rental Coordinator, you'll play an important role in keeping our customers on the road by managing our rental fleet and delivering a seamless, hassle-free experience from start to finish. If you're dependable, organized, and enjoy helping people while keeping operations running smoothly, we'd love to have you on our team. As our Rental Coordinator, you'll oversee the day-to-day operation of our rental vehicle program while creating an outstanding customer experience.
Requirements
- Dependable, reliable, and accountable.
- Able to work independently with minimal supervision.
- Highly organized with exceptional attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- Friendly, professional, and customer-focused.
- Strong communication and interpersonal skills.
- Basic computer proficiency and willingness to learn dealership software.
- Valid driver's license with a clean driving record.
Nice To Haves
- Previous customer service, rental, hospitality, or dealership experience is preferred but not required.
Responsibilities
- Welcome customers and assist them with rental vehicle needs.
- Coordinate rental reservations, vehicle assignments, and returns.
- Explain rental agreements, policies, and vehicle features.
- Verify driver's licenses, insurance information, and required documentation.
- Maintain accurate rental records, contracts, and billing information.
- Monitor vehicle availability and coordinate scheduling to maximize fleet utilization.
- Inspect rental vehicles before and after each rental for cleanliness and damage.
- Coordinate vehicle maintenance, fueling, and cleaning to ensure the fleet is always customer-ready.
- Communicate with the Service Department to support customers needing transportation during vehicle repairs.
- Resolve customer questions or concerns with professionalism and urgency.
- Support the dealership with additional administrative tasks as needed.
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid Time Off and paid holidays
- Employee discounts
- Ongoing training and development
- Opportunities for career growth throughout Capital Automotive Group
- A supportive, collaborative, and people-first culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
