FCA Recall Specialist

MarketSource • Tucson, AZ

3d • Onsite

About The Position

As an Automotive Recall Specialist, you’ll be a friendly, trusted face connecting vehicle owners with important, in some cases, life-saving safety repairs. You’ll travel within your assigned area, spend most of your day on the road, visit customers’ latest registered address, educating them on the impact of their open recalls, and secure their approval for you to facilitate repair onsite. This role is heavily focused on customer interaction, where building trust, guiding conversations confidently, and providing solutions are key to success. In addition to outreach, you will perform approved, intermediate level repairs. You’ll receive specific training; however, light mechanical and/or tool knowledge is recommended.

Requirements

• High School Diploma (or equivalent)
• Valid driver’s license + reliable transportation
• 1-3+ years of customer service/sales experience
• Light mechanical/and or tool knowledge.
• Comfortable working independently
• Ability to work Saturday and occasional travel
• Strong communication, customer service, and follow-up skills
• Physical ability to get in and out of your vehicle, ascend and descend stairs, work in outdoor weather conditions, and move objects weighing up to twenty pounds.

Nice To Haves

• Automotive background
• Bilingual (English/Spanish)

Responsibilities

• Be in the field every day, connecting with vehicle owners face-to-face
• Help people understand why recall repairs matter, and why they shouldn’t wait
• Guide customers step-by-step through scheduling service with local dealerships
• Answer questions, ease concerns, and confidently handle objections
• Track your progress and conversations in our systems in real time
• Work independently while hitting goals and making a visible impact

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED