Recall Coordinator - Smile City Dental

Smile City Dental•Toronto, ON

8d•Onsite

About The Position

Smile City Dental is seeking a friendly, organized, and motivated Recall Coordinator to join their team. This role focuses on connecting with patients, helping them stay on track with their oral health, building relationships, keeping schedules full, and ensuring patients receive the care they need. The ideal candidate is passionate about creating exceptional patient experiences and thrives in a fast-paced dental office environment.

Requirements

Minimum 2 years of dental administration experience
Experience with recall systems, scheduling, and dental insurance
Strong communication, organization, and multitasking skills
A friendly, energetic, and patient-focused personality
Comfortable making outbound calls and building rapport with patients

Nice To Haves

Multilingual candidates are an asset

Responsibilities

Contact patients who are due or overdue for hygiene and treatment appointments
Build and maintain a productive recall schedule
Answer patient questions and provide outstanding customer service
Schedule and confirm appointments
Verify insurance when needed and assist with patient inquiries
Maintain accurate patient records and recall systems
Work closely with the clinical team to keep the schedule efficient and productive
Build lasting relationships that encourage patients to return for ongoing care