Ford-Recall-Repair-Specialist

MarketSource • Louisville, KY

6d • Remote

About The Position

As a Recall Repair Specialist, you’ll be a friendly face helping vehicle owners act on important safety repairs. You’ll travel within your assigned area, most of your day on the road, visit customer’s latest registered address, educate them to understand the open recalls, and gain approval for you to facilitate a repair onsite. This role is heavily focused on customer interaction, where building trust and confidently guiding conversations is key to success. In addition to outreach, you will perform intermediate level approved repairs. Specific training is provided: however, light mechanical and tool knowledge is recommended.

Requirements

• High School Diploma (or equivalent)
• Valid driver’s license + reliable transportation
• 1-3+ years of customer service/sales experience
• Light mechanical/and or tool knowledge
• Ability to complete and maintain required certifications for mobile repairs
• Comfortable working independently
• Ability to work Saturday and occasional travel
• Strong communication, customer service, and follow-up skills
• Physical ability to get in and out of vehicle, ascend and descend stairs, work in outdoor weather conditions, and move objects weighing up to twenty pounds.

Nice To Haves

• Automotive technician background
• Bilingual (English/Spanish)

Responsibilities

• Get out in the field and connect with vehicle owners face-to-face
• Help people understand why recall repairs matter, and why they shouldn’t wait
• Obtain customer authorization and explain the repair process clearly
• Perform mobile recall repairs based on manufacturer guidelines and training
• Answer questions, ease concerns, and confidently handle objections
• Document completed repairs, parts usage, and outcomes in internal systems
• Work independently while hitting goals and making a visible impact

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED