Automotive Quick Lane Manager

Crossroads Automotive Group•Wake Forest, NC
•Onsite

About The Position

The Automotive Quick Lane Manager oversees all aspects of the Quick Lane department, monitors sales, gross profit, and expenses, and works closely with other department managers. The role handles customer concerns requiring management involvement, maintains positive relationships with manufacturer representatives, and keeps open repair orders current. The manager hires, trains, motivates, counsels, and monitors service department staff, while maintaining training and certification requirements according to manufacturer and dealership standards. The role also requires demonstrating behaviors consistent with the company’s Vision, Mission, and Values; following company policies, procedures, and safety standards; and completing other duties assigned by management to meet company needs. The position involves prolonged computer use and data entry.

Requirements

  • Two or more years of experience in the automotive industry.
  • At least 18 years of age.
  • Legally eligible to work in the United States.
  • Valid driver's license.
  • Successfully pass a drug screen, background check, and motor vehicle records check.

Nice To Haves

  • Dealership experience preferred.
  • Management experience is a plus.

Responsibilities

  • Oversee all aspects of the Quick Lane department.
  • Monitor sales, gross profit, and expenses on a daily basis.
  • Work closely with other department managers.
  • Handle customer concerns that require management involvement.
  • Maintain a positive working relationship with manufacturer representatives.
  • Keep open repair orders current.
  • Hire, train, motivate, counsel, and monitor the performance of service department staff.
  • Maintain training and certification requirements according to manufacturer and dealer standards.
  • Demonstrate behaviors consistent with the company’s Vision, Mission, and Values in interactions with customers, coworkers, and suppliers.
  • Adhere to company policies, procedures, and safety standards.
  • Perform other duties assigned by management to fulfill company needs.

Benefits

  • Always closed on Sunday.
  • Strong internal growth potential.
  • Professional and moral work environment.
  • Paid time off.
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Short- and long-term disability insurance.
  • Life insurance.
  • Matching 401(k).
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