Automotive Parts Manager

HR One•Syracuse, NY

3d•$65,000 - $85,000

About The Position

Crest Cadillac & Acura is seeking an experienced Automotive Parts Manager to manage the parts department and its staff. The role is responsible for maintaining consistent quality and efficient customer service while promoting productivity and meeting or exceeding dealership sales and profitability goals. It coordinates parts procurement, receiving, processing, and distribution to maintain appropriate inventory levels while controlling costs. The Parts Manager also provides prompt, courteous customer service at the front counter and by phone. The Parts Manager directly supervises counterpersons and the parts driver, including recruiting, hiring, scheduling and assigning work, reviewing work, training employees, conducting performance appraisals, and determining disciplinary actions. The role includes regular overtime and weekend availability, with occasional overnight travel during normal work hours. The position requires a high school diploma or GED and a valid New York State driver's license without major infractions. Prior supervisory experience is preferred, and prior automotive parts department experience is desirable. The work involves moderate exposure to extreme temperatures, dirt, dust, cleaning chemicals, unpleasant odors, and loud noises. Physical requirements include lifting or moving objects with exertion of up to 100 pounds occasionally, 50 pounds frequently, and 10 pounds constantly, along with standing, walking, sitting, reaching, bending, and other listed movements. The role uses computer and office equipment, a pallet jack, and various hand tools.

Requirements

High school diploma or GED.
Valid New York State driver's license without major infractions.
Ability to work overtime on a regular basis.
Ability to work weekends.
Computer proficiency in word processing, data entry, spreadsheets, and report generation using standard software.
Ability to recognize part numbers and line codes and accurately and rapidly identify sequences of numbers and letters.
Ability to read and comprehend instructions and information.
Excellent communication and managerial skills.
Knowledge of products, performance standards, and warranties.
Knowledge of inventory management, purchasing, product data management, production control, and costing.
Ability to communicate effectively verbally and in writing.
Ability to resolve customer complaints and concerns.
Ability to work independently and as part of a team.
Ability to read, sort, check, count, and verify numbers; gather data, analyze information, and prepare reports.
Knowledge of organizational structure, workflow, and operating procedures.
Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, kneel, bend or stoop, and perform repetitive hand or wrist motions.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
Close mental and visual attention for preparing and analyzing data and figures, using a computer terminal, and/or extensive reading.
Ability to operate a computer, printer, photocopier, telephone, fax machine, scanner, calculator, adding machine, cash register, pallet jack, and various hand tools.
Ability to use Microsoft Outlook or Express, Word, Excel, Adobe Acrobat, Snap-on/Proquest, and Automate.

Nice To Haves

Prior supervisory experience preferred.
Previous experience in an automotive parts department desirable.

Responsibilities

Manage the parts department and staff to support customer service, productivity, sales, and profitability goals.
Coordinate procurement, receiving, processing, and distribution of parts while maintaining optimum inventory levels and minimizing costs.
Maintain the computerized inventory control system, verify physical stock against computer records whenever stock is added or removed, create daily stock orders, and maintain records of materials, prices, inventories, and deliveries.
Receive incoming materials and compare packing slips with purchase orders, invoices, or other documents; document shipment discrepancies or damage and process returns to manufacturers and vendors.
Direct and schedule parts department employees and provide technical assistance when needed.
Manage special orders with the service department and over-the-counter orders to ensure ordered parts are sold in a timely manner.
Coordinate shipping with carriers, vendors, and customers to support efficient order fulfillment.
Serve internal and external customers at the front counter and by phone; research part numbers and prices, provide quotes, and order parts from contracted suppliers.
Liaise between service staff, customers, and vendors regarding parts, pricing, inventory, material requirements, and customer needs; respond to vendor questions, problems, and complaints and follow up on delivery and distribution.
Maintain monthly price updates and track backorders, seeking assistance from DPSM when needed.
Maintain a clean and safe work environment by clearing aisles, stacking pallets, disposing of waste, sweeping floors, and removing trash daily.
Process daily invoices, finalize purchase orders, prepare statistical reports and sales forecasts, and perform related duties to support business operations and goals.
Monitor weekly warranty statements to ensure recalled warranty items are returned on time.
Recruit, interview, and hire employees; plan, schedule, and assign work; review and approve work; instruct and train employees; conduct performance appraisals; and determine disciplinary actions.