Automotive Parts Manager

HR One•Syracuse, NY

About The Position

Crest Cadillac & Acura is seeking an experienced Automotive Parts Manager to manage the parts department and its staff. The role focuses on maintaining consistent quality and efficient customer service while promoting productivity and achieving dealership sales and profitability goals. The manager coordinates the procurement, receipt, processing, and distribution of parts to maintain appropriate inventory levels while controlling costs, and provides prompt, courteous service to customers in person and by phone. The Parts Manager directly supervises counterpersons and a parts driver. Supervisory duties include recruiting, interviewing, hiring, assigning and scheduling work, reviewing and approving work, training employees, conducting performance appraisals, and determining disciplinary actions. The role also supports dealership operations and may involve overtime, weekend work, and occasional overnight travel during normal work hours.

Requirements

High school diploma or GED.
Valid New York State driver's license free from major infractions.
Computer proficiency, including word processing, data entry, spreadsheets, and report generation using standard software applications.
Ability to recognize part numbers and line codes and accurately and rapidly identify sequences of numbers and letters.
Ability to read and comprehend instructions and information.
Excellent communication and managerial skills.
Knowledge of products, performance standards, and warranties.
Knowledge of inventory management, purchasing, product data management, production control, and costing.
Ability to communicate effectively verbally and in writing.
Ability to resolve customer complaints and concerns.
Ability to work independently and in a team environment.
Ability to read, sort, check, count, and verify numbers; gather data; analyze information; and prepare reports.
Knowledge of organizational structure, workflow, and operating procedures.
Ability to work overtime regularly and on weekends.
Ability to travel occasionally overnight during normal work hours.
Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, kneel, bend or stoop, and perform repetitive hand or wrist motions.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
Close mental and visual attention for preparing and analyzing data and figures, using a computer terminal, and/or extensive reading.
Ability to operate a computer, printer, photocopier, telephone, fax machine, scanner, calculator, adding machine, cash register, pallet jack, and various hand tools.
Ability to use Microsoft Outlook or Express, Word, Excel, Adobe Acrobat, Snap-on/Proquest, and Automate.
Ability to work with moderate exposure to unusual elements such as extreme temperatures, dirt, dust, cleaning chemicals, unpleasant odors, and/or loud noises.

Nice To Haves

Prior supervisory experience preferred.
Previous experience in an automotive parts department desirable.

Responsibilities

Maintain an accurate computerized inventory system and verify physical stock against computer records when stock is added or removed.
Create daily stock orders and maintain records of materials, prices, inventories, and deliveries.
Receive incoming products, compare shipments with purchase orders and other documents, record discrepancies or damage, and process returns to manufacturers and vendors.
Direct and schedule parts department employees and provide technical assistance as needed.
Manage special orders with the service department and over-the-counter orders to ensure parts are sold promptly.
Coordinate shipping with carriers, vendors, and customers to support efficient order fulfillment.
Provide customer service at the front counter and by phone to internal and external customers.
Research part numbers and pricing through vendors and suppliers, and place orders electronically or by phone.
Coordinate communication between service staff and external customers and vendors regarding parts, pricing, inventory, material requirements, and customer needs.
Respond to vendor questions, problems, and complaints by phone and email, and follow up on delivery and distribution.
Maintain monthly price updates.
Track backorders and request assistance from the DPSM when needed.
Maintain a clean and safe work area, including clearing aisles, stacking pallets, disposing of waste, sweeping floors, and removing trash daily.
Process daily invoices, finalize purchase orders, prepare statistical reports and sales forecasts, and complete other administrative paperwork promptly.
Monitor weekly warranty statements and ensure recalled warranty items are returned on time.
Recruit, interview, and hire department employees; plan, schedule, assign, instruct, and review work; train staff; conduct performance appraisals; and determine disciplinary actions.
Perform related duties as requested to support operations and business goals.