Automotive Parts Manager

Arlington Heights Chrysler Jeep Dodge Ram•Arlington Heights, IL

15h•Onsite

About The Position

The Automotive Parts Manager at Napleton Arlington Heights CDJR is responsible for managing the parts department, including hiring, training, and developing parts advisors and managing inventory. The role serves as a liaison between technicians and the parts department, helps grow wholesale parts business, and works to provide customers with a positive dealership experience. The manager also supports department planning and budgeting, maintains profitability and customer satisfaction, and ensures compliance with applicable regulations and manufacturer policies.

Requirements

High school diploma or equivalent.
Familiarity with the parts ordering process for retail sale.
Ability to successfully lead employees within the parts department.
Customer satisfaction index (CSI)-driven.
Willingness to undergo a background check in accordance with local laws and regulations.
At least 18 years of age to comply with the company driving policy.

Nice To Haves

Automotive dealership parts management experience.
CDK experience.

Responsibilities

Serve as a liaison between technicians and the parts department.
Interview, hire, develop, and oversee department staff.
Manage parts department inventory.
Increase wholesale parts department business.
Help ensure customers have a positive dealership experience.
Help create department goals and objectives, including an annual operating budget and a marketing plan to promote new and repeat business.
Stay current on manufacturer warranty and policy procedures and serve as a liaison with factory representatives.
Maintain department profitability while controlling expenses and maintaining customer satisfaction.
Understand and comply with applicable federal, state, and local regulations, including hazardous waste disposal and OSHA Right-to-Know requirements; provide necessary training on these regulations and ethical practices.