Automotive Parts Manager

Gossett Kia Hyundai South•Memphis, TN

16h•Onsite

About The Position

Gossett Motor Cars is seeking an experienced Automotive Parts Manager to join our team and manage one of our largest parts departments. A Parts Manager oversees the parts department operation and works with the service departments and retail parts operation. Duties performed by parts managers include monitoring purchasing trends, managing inventory and reordering parts as needed; at all times, they must ensure that inventory is sufficiently stocked to meet customer needs. They oversee staff to ensure that customers are handled in a timely and professional manner.

Requirements

Must have excellent communication and customer service skills
Must be able to maintain a professional image and demeanor
Must be organized and detailed-oriented
Ability to multi-task in a fast paced environment

Responsibilities

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
Answers phone calls, providing price quotes and other information
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
Oversees pulling and filling orders from stock
Locates out-of-stock parts from outside source and submits an emergency order, if necessary
Notifies all necessary parties when special ordered parts have been received
Follows up on back-ordered parts and replenishes assigned inventory daily
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
Makes sure all internal requests for parts are billed on service repair order