Automotive Parts Counter Specialist - Lexus
About The Position
The Rallye Motor Company is seeking an Automotive Parts Counter Specialist for Rallye Lexus. The role is suited to someone seeking a long-term position using automotive parts skills and knowledge to serve a luxury client base as part of a customer-focused team. The specialist supports wholesale and retail customers by answering questions, identifying and ordering parts, promoting genuine Lexus parts and accessories, and processing requests by phone and at the counter. The role also supports sales goals, maintains parts records and inventory, follows up on special orders, and supplies parts to mechanics, including delivery when needed.
Requirements
- Previous parts counter experience.
- Clean and valid driver's license.
- Excellent verbal and written communication and organizational skills.
- Outgoing and patient personality with outstanding customer relations ability.
- Professional personal appearance.
- Ability to lift 40 pounds.
Nice To Haves
- Toyota or Lexus experience is strongly preferred.
- CDK experience is preferred.
Responsibilities
- Build ongoing support relationships with wholesale customers by answering questions and helping them obtain needed parts.
- Promote appropriate parts and accessories by identifying customer needs and explaining the benefits of genuine Lexus parts.
- Use parts equipment and information resources to identify needed parts accurately.
- Work toward facility parts-sales goals, including sales of Lexus parts and accessories, counter tickets and repair orders processed, and sales per order and counter ticket.
- Handle telephone and over-the-counter orders and information requests efficiently using the Lexus parts system and ordering procedures.
- Prepare and maintain records, including invoices, customer back-order files, and received or duplicated repair orders.
- Maintain shelf and bin inventory by reporting items for reorder, identifying stock discrepancies, and returning unsold items to stock.
- Prepare requisitions for non-stock and special-order parts.
- Follow up on special orders and notify customers and technicians when items arrive.
- Issue parts and accessories to mechanics and deliver orders using the parts truck.
Benefits
- Medical, dental, and vision coverage for the employee and family.
- Company-paid life insurance and optional additional coverage.
- Voluntary short-term and long-term disability coverage.
- Paid vacation and sick time.
- Paid holidays.
- Additional voluntary benefits, including Aflac and LegalShield.
- 401(k) plan.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
