Automotive Parts Counter Kahlo CDJR

Asbury Automotive Group • Noblesville, IN

10d

About The Position

The Automotive Parts Counter Associate sells parts to retail customers and repair shops over the counter, through the shop, and by phone. The role helps customers select the parts they need in a friendly, professional, and efficient manner, provides price quotes and product information, and informs customers about companion parts, specials, and the full product line. The associate also processes and tracks parts orders, supports inventory replenishment, coordinates special and back-ordered parts, verifies paperwork and billing, and assists outside sales representatives.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• Must be at least eighteen years of age.
• Must have a valid driver's license.
• Must pass pre-employment screening, including a background check and drug test.

Nice To Haves

• Proficiency in CDK.
• A degree in automotive technology or military-equivalent experience.
• Bilingual ability.

Responsibilities

• Sell parts to customers over the counter, through the shop, and by phone.
• Help retail and shop customers select required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information.
• Review body shop estimates to confirm that ordered parts are correct and pricing aligns with the estimate, when applicable.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials needing immediate attention.
• Notify relevant parties when special-ordered parts arrive.
• Pull orders and ensure parts are tagged with customer names and job numbers.
• Follow department policies and instructions for special ordering parts and monitoring special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal parts requests are billed on service repair orders.
• Verify will-call and back-order files weekly and return unclaimed or unnecessary items to vendors or stock them.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through the internal learning management system.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed