Automotive Parts Advisor

Route 24 Auto Group•Brockton, MA

12h•Onsite

About The Position

The Automotive Parts Advisor supports the daily operations of the dealership’s Parts Department by assisting both retail customers and internal service technicians in identifying, sourcing, and selling parts and accessories. This position plays a key role in maximizing department sales, maintaining parts accuracy, and ensuring exceptional customer satisfaction. The Parts Advisor must demonstrate expert product knowledge, stay current with manufacturer training, and provide clear communication to ensure timely fulfillment of parts orders for retail sales, service repairs, warranty, and recall campaigns. This role directly contributes to 24 Auto Group’s core values of Customer Service Excellence, Transparency, and Long-Term Repeat Customer Relationships through professionalism, accuracy, and consistent attention to detail.

Requirements

Must maintain professional appearance, punctuality, and dependability at all times.
Strong knowledge of automotive systems, OEM parts, and accessories.
Ability to multitask, prioritize, and meet deadlines in a fast-paced retail and service environment.
Excellent verbal and written communication with strong parts knowledge skills.
Attention to detail and commitment to parts accuracy and documentation compliance.
References demonstrating customer satisfaction, reliability, and professionalism are required as part of the hiring process.
Valid state driver’s license and acceptable driving record required.

Nice To Haves

OEM Parts Certification or Manufacturer Product Training preferred.

Responsibilities

Greet and assist retail customers promptly in a professional, friendly manner.
Provide knowledgeable support in identifying required parts, accessories, or maintenance items using OEM catalogs and electronic lookup systems.
Upsell related parts, accessories, and service products to enhance the customer experience and increase revenue.
Advise customers on manufacturer promotions, seasonal specials, and value-added products.
Handle retail counter transactions efficiently, including sales, exchanges, and returns.
Process payments accurately using approved cash-handling and accounting procedures.
Maintain a clean, organized, and customer-friendly retail counter area at all times.
Support service technicians by accurately identifying and supplying required parts for repair orders.
Ensure all internal repair orders are filled promptly to minimize technician downtime.
Assist service advisors with warranty and recall parts ordering to meet manufacturer and compliance requirements.
Communicate promptly about back-ordered or delayed parts to service management and technicians.
Ensure accurate billing of parts to repair orders and assist with parts returns or warranty claims.
Process all parts orders accurately and in a timely manner, verifying part numbers and availability.
Assist in daily inventory replenishment, stock organization, and cycle counts.
Prepare and organize daily parts orders for customer pickup, technician staging, or delivery.
Monitor lost sales, special orders, and backorders; communicate updates to the Parts Manager.
Maintain complete, organized records for invoices, returns, special orders, and warranty documentation.
Stay current with OEM product updates, technical bulletins, and manufacturer training programs.
Maintain an expert-level understanding of parts, accessories, and repair components.
Participate in required certification and continuing education to ensure up-to-date product knowledge.
Understand and comply with manufacturer warranty and recall parts procedures, ensuring proper documentation and return of warranty components.
Work closely with the Parts Manager and Service Department to maintain efficient communication and workflow.
Ensure compliance with all dealership, manufacturer, and warranty documentation standards.
Protect all customer and company data in accordance with privacy, data protection, and security policies.
Maintain a professional appearance and adhere to all 24 Auto Group standards for conduct, integrity, and safety.