Automotive Parts Advisor

Hilbish Ford•Kannapolis, NC

About The Position

Hilbish Ford is seeking a skilled Back Counter Parts Advisor to join our highvolume Parts Department. As a dealership with 65 years of trusted service, we take pride in providing a supportive, teamdriven environment where employees can grow and succeed. If you’re motivated, customerfocused, and ready to bring your expertise to a dealership that values its people, we’d love to meet you!

Requirements

High School Diploma or equivalent
Critical thinking a must
Eager to improve in a dynamic work environment
Strong interpersonal and time management skills
Ability to read/interpret safety and maintenance documents
Ability to calculate figures/amounts including discounts, interest, commissions, proportions, %, area, circumference, and volume
Valid driver's license and clean driving record

Nice To Haves

Ford parts sales experience (preferred)

Responsibilities

Oversee the parts sales process from start to finish.
Communicate with customers and staff in a friendly and professional manner.
Converse effectively/efficiently regarding customer parts status.
Read and understand the parts catalog when looking up and speaking to specific parts.
Answer phone calls, provide price quotes and other information to customers.
Review wholesale body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
Provide high level service to both internal and external customers.
Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
Make sure all internal requests for parts are billed on service repair order.