Automotive Parts Advisor

Crowley Car Company•Escondido, CA

2d•$60,000 - $85,000•Onsite

About The Position

North County Cadillac GMC is looking for a professional and outgoing Parts Advisor to join their team. This role involves supporting dealership staff and customers by fulfilling requests for parts and accessories for both technicians and the retail parts counter. The company offers a competitive compensation plan and is an award-winning location and team.

Requirements

1 - 2 years Parts Experience.
High level of professionalism
Excellent oral, written and positive interpersonal communication skills
Strong customer service
Ability to work well under pressure
Computer literacy – (Internet, MS Office)
Strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem-solving skills
Valid Driver's License

Nice To Haves

Call center experience is a plus, but not necessary.
CDK experience Preferred

Responsibilities

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Pulls and fills orders from stock.
Makes sure all internal requests for parts are billed on service repair order.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies all necessary parties when special ordered parts have been received.
Pulls orders for delivery, making sure all parts are tagged with customer names and job number.
Follows up on back-ordered parts and replenishes assigned inventory daily.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Assists sales representatives with their orders.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice.