Automotive Online Sales Consultant

Inver Grove Toyota•Inver Grove Heights, MN

5d•Onsite

About The Position

As a Sales BDC Representative, you will be the primary point of contact for digital and phone inquiries, managing both short-term and long-term customer follow-up. You won't just be waiting for the phone to ring—you will actively engage prospects, nurture relationships, and ensure our sales pipeline remains strong and organized. Additionally, you will play a crucial quality-assurance role by auditing active leads to ensure our floor sales team is strictly adhering to our established dealership follow-up procedures.

Requirements

Previous experience in a dealership BDC, call center, or customer service/sales role is highly preferred.
Familiarity with DriveCentric or similar automotive CRMs is a major plus.
Strong verbal and written communication skills. You must feel comfortable navigating phone conversations, typing professional emails, and sending engaging text/video messages.
A keen eye for process management and accountability to help keep the sales team on track.
A self-motivated attitude with the ability to handle rejection and maintain a positive, high-energy demeanor.

Responsibilities

Reach out to prospective and existing customers via high-volume outbound calls, texts, and emails to schedule showroom appointments.
Execute structured short-term and long-term follow-up campaigns for unsold traffic and internet leads.
Utilize DriveCentric daily to log all customer interactions, messages, and tasks with precision.
Review active leads and monitor dealership activity to ensure the sales staff is following our mandated follow-up protocols.
Promptly respond to internet lead submissions and incoming phone inquiries with professionalism and urgency.