Automotive Mobile Service Technician

Danvers Ford•Danvers, MA

23h

About The Position

Danvers Ford is seeking an Automotive Mobile Service Technician with a strong mechanical background and basic computer programming skills. The role involves independently traveling in a Mobile Service Van to customers’ homes and workplaces to perform basic mechanical services, diagnostics, and recalls, as well as supporting software updates, diagnostic tools, and connected vehicle systems. The technician represents the dealership while delivering quality service in the field and providing a customer-first experience. The position requires organizing daily appointments, completing and documenting repair-order work, coordinating with dealership departments, staying current on Ford technical bulletins and required training, and responsibly operating and maintaining a company vehicle. Occasional work in challenging weather conditions and the ability to lift up to 100 pounds are specified. B-level or higher technician experience and ASE certifications are preferred but not required; Ford certifications are desirable but not mandatory.

Requirements

Strong mechanical background.
Proficient in computer diagnostics and programming.
Detail-oriented and organized.
Requires little or no guidance on jobs.
Valid driver license.
Strong use of technological devices, including tablets.
Ability to program modules, retrieve DTCs, and potentially interpret PIDs.
Ability to perform physical tasks and lift up to 100 pounds.
Ability to travel to customer homes and workplaces in a company Mobile Service Van.

Nice To Haves

ASE or manufacturer certifications; Ford certifications are desirable but not mandatory.
B-level or higher technician qualifications preferred.
Service Technician experience preferred.

Responsibilities

Provide an exceptional customer experience and help drive customer loyalty.
Engage with customers each day while representing the dealership calmly and responsively.
Organize and prepare for daily appointments and manage time effectively.
Perform vehicle repairs and maintenance described on repair orders in a clean and efficient manner.
Communicate regularly with the Mobile Service Coordinator, Parts Department, and Dealer Management to manage production and customer communication.
Accurately document vehicle repairs and work performed on repair orders.
Stay informed about Ford technical bulletins and complete required training.
Work occasionally in challenging weather conditions.
Drive and maintain a company vehicle responsibly.
Contribute a start-up mentality to growing the mobile service business.
Access PTS for technician information, vehicle capacities and specifications, and OASIS monitoring for FSA searches.
Perform diagnostics, retrieve DTCs, and potentially interpret PIDs.
Support software updates, diagnostic tools, and connected vehicle systems.