Automotive Mobile Technician

Caliber Collision•Chicago, IL

About The Position

Protech Automotive Solutions and its affiliated brands are seeking talented, dedicated, quality-focused teammates to provide top-tier customer service. The Mobile Service Technician performs air-conditioning service, automotive repairs, on-site scanning support, wire repairs, and diagnostics within an assigned market area. The role requires customer service focus, communication and relationship-building skills, and the ability to work effectively with field teams, shop personnel, insurance adjusters, customers, and virtual support resources.

Requirements

At least 3 years of automotive repair experience.
Knowledge of diagnostic scan tools and factory software.
Obtain air-conditioning certification and follow safety standards.
Excellent customer service and communication skills.
Ability to use computers, mobile devices, and related technology efficiently.
Self-motivated, positive attitude, and customer-focused outlook.
At least 21 years of age.
Valid driver’s license and ability to pass an MVR check.
Ability to pass a background check.
Ability to lift 60 pounds independently.
Ability to travel within the assigned area and for continuing education and certification training.
Ability to stand for extended periods and frequently stretch, reach, walk, and stoop.
Ability to frequently drive company and customer vehicles.
Ability to work in a shop environment in inclement weather.
Wear required PPE, including facial covering, eye protection, and gloves.
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

Trade school experience.
ASE or I-CAR certifications.

Responsibilities

Perform air-conditioning evacuation and recharge.
Troubleshoot and diagnose mechanical and electrical repairs.
Complete estimating, invoicing, parts identification, and pre- and post-repair quality-control checklists.
Explain technical diagnoses and repair plans to shop personnel, insurance adjusters, and customers.
Use tools, diagnostic equipment, and virtual support resources to make effective recommendations.
Test-drive vehicles after repairs are completed.
Check parts for quality and accuracy before installation.
Complete assigned training and certifications, including continuing education courses.
Communicate with the field team to support efficiency and productivity.
Maintain an organized work area.
Ensure tooling software updates are completed immediately.
Maintain accountability for assigned inventory, including laptops, OE scan tools, VCI, and other provided equipment.
Develop and maintain customer relationships consistent with the company purpose and core values.
Provide air-conditioning service, automotive repairs, on-site scanning support, wire repairs, and diagnostics within the assigned market area.