Automotive Mobile Technician

Protech Electronics•Chicago, IL

About The Position

Protech Automotive Solutions and its affiliated brands are seeking talented, dedicated, quality-focused teammates to provide top-tier customer service. Mobile Service Technicians perform air-conditioning service, automotive repairs, on-site scanning support, wire repairs, and diagnostics within their assigned market area. The role involves using tools, diagnostic equipment, and virtual support resources to recommend repairs, while maintaining customer relationships, accurate work records, equipment, and an organized work area. Technicians must meet the physical and travel demands of the position, follow safety standards, and complete required training and certifications. The position requires eligibility to work in the U.S. without restrictions. Protech uses E-Verify to confirm the identity and employment eligibility of new hires.

Requirements

At least 3 years of automotive repair experience.
Obtain air-conditioning certification and follow safety standards.
Excellent customer service and communication skills.
Knowledge of and ability to efficiently use computers, mobile devices, and related technology.
Self-motivated, positive attitude, and customer-focused outlook.
At least 21 years of age.
Valid driver’s license and ability to pass an MVR check.
Ability to pass a background check.
Ability to lift 60 pounds independently.
Ability to stand for extended periods, with frequent stretching, reaching, walking, and stooping.
Frequent driving of company and customer vehicles.
Extensive travel within the assigned area; travel may also be required for continuing education and certification training.
Ability to work in a shop environment in inclement weather and possible exposure to fumes, dust, and chemicals.
Wear required PPE, including facial covering, eye protection, and gloves.
Must be eligible to work in the U.S. without restrictions.

Nice To Haves

Trade school experience.
ASE or I-CAR certifications.
Knowledge of diagnostic scan tools and factory software.

Responsibilities

Build customer relationships and deliver consistent operations and customer service.
Perform air-conditioning evacuation and recharge services.
Troubleshoot and diagnose mechanical and electrical repairs.
Complete estimates, invoices, parts identification, and pre- and post-repair quality-control checklists.
Explain technical diagnoses and repair plans to shop personnel, insurance adjusters, and customers.
Use tools, diagnostic equipment, and virtual support team resources to make effective recommendations.
Test-drive vehicles after repairs are completed.
Check parts for quality and accuracy before installation.
Complete assigned training and certifications, including continuing education courses.
Communicate with the field team to support efficiency and productivity.
Maintain an organized work area.
Ensure tooling software updates are completed immediately.
Manage assigned inventory, including laptops, OE scan tools, VCI, and other provided equipment.
Maintain excellent customer relationships in keeping with the company’s purpose and core values.
Follow safety standards and wear required personal protective equipment.