Automotive Maintenance Coordinator - Remote

Enterprise Mobility•Indianapolis, IN

3d•$21 - $24•Remote

About The Position

Enterprise Fleet Management is hiring an Automotive Maintenance Coordinator to provide automotive technical support and advice to Fleet Management groups, clients, and vendors about scheduled maintenance and wear items. The coordinator reviews repair orders and proposals against manufacturer requirements, negotiates appropriate service intervals, fluids, and pricing, and provides approval in accordance with operating procedures. The role is full-time and work from home, available to candidates residing in Indianapolis, Indiana, or surrounding counties. The department operates Monday through Friday from 6 a.m. to 9 p.m. CST and Saturday from 7 a.m. to 4 p.m. CST; schedules depend on business needs. Pay is $20.51–$23.51 per hour, with additional compensation for weekend and evening shift differentials and an opportunity to earn $0.25 per hour for each eligible current ASE certification. Enterprise Fleet Management is a privately held, full-service fleet management business serving companies, government agencies, and organizations with medium-sized fleets. It has more than 50 fully staffed offices nationwide and a North American fleet of 800,000 vehicles.

Requirements

Must be at least 18 years of age.
Must reside in Indiana, in Indianapolis or a surrounding county.
At least six months of customer service experience.
At least six months of automotive maintenance or repair experience.
Basic proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Ability to meet all work-from-home technical requirements.
Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.
Must have reliable, consistent high-speed internet through a terrestrial cable or fiber provider; DSL and satellite are not accepted.
Internet connection must have a validated upload speed of at least 5 Mb, download speed of at least 25 Mb, and latency below 100 ms.

Nice To Haves

Automotive maintenance or repair experience in a lube shop, tire shop, repair facility, or dealership.
Degree in Automotive Technology.
ASE (Automotive Service Excellence) certifications.
Eligible current ASE certifications (A1-A9, T4, T8, C1, G1, and B5) qualify for an additional $0.25 per hour per certification.

Responsibilities

Provide timely, efficient, and friendly responses to orders submitted by phone and email.
Review proposals to ensure services are appropriate to manufacturer-recommended intervals and that suggested services are priced appropriately.
Negotiate pricing, assess and apply appropriate warranty coverage, and create and issue purchase orders according to operating procedures.
Contact clients to provide recommendations, explain proposed repair procedures, and obtain approval.
Make repair recommendations to internal business partners, including recommendations concerning costs.
Locate and recommend appropriate service locations for clients.