Automotive Maintenance Coordinator - Remote

Enterprise Mobility•Tampa, FL

6d•$21 - $24•Remote

About The Position

Enterprise Fleet Management is hiring an Automotive Maintenance Coordinator to provide automotive technical support and advice to fleet management groups, clients, and vendors regarding scheduled maintenance and wear items. The coordinator reviews repair orders against manufacturer requirements, negotiates appropriate service intervals, fluids, and pricing, and approves work. The position is full-time and work from home, with the employee required to live in Florida, specifically Tampa or surrounding counties. Department operating hours are Monday through Friday, 6 a.m. to 9 p.m. CST, and Saturday, 7 a.m. to 4 p.m. CST; schedules depend on business needs. The hourly pay range is $20.51 to $23.51, with additional evening and weekend shift differentials of up to $2.00 per hour. Employees may earn an additional $0.25 per hour for each current ASE certification from the listed set: A1-A9, T4, T8, C1, G1, and B5.

Requirements

Must be at least 18 years old.
Must live in Florida, in Tampa or surrounding counties.
At least six months of customer service experience.
At least six months of automotive maintenance or repair experience.
Basic proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Ability to meet all work-from-home technical requirements.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
Must have reliable, consistent high-speed internet from a terrestrial cable or fiber provider; DSL and satellite are not accepted.
Internet connection must have validated upload speed of at least 5 Mbps, download speed of at least 25 Mbps, and latency below 100 ms.

Nice To Haves

Automotive maintenance or repair experience in a lube shop, tire shop, repair facility, or dealership.
Degree in Automotive Technology.
ASE (Automotive Service Excellence) certifications.

Responsibilities

Respond promptly and courteously to orders submitted by phone and email.
Review proposals to ensure services follow manufacturers’ interval-based timing and suggested services are appropriately priced.
Negotiate pricing, assess and apply warranty coverage, and create and issue purchase orders according to operating procedures.
Contact clients to recommend and explain proposed repair procedures and obtain approval.
Make repair and cost recommendations to internal business partners.
Locate and suggest appropriate service locations for clients.