Automotive Mainline Service Advisor

Ken Garff Automotive Group • Ankeny, IA

6d • Onsite

About The Position

Dewey Dodge, a large and reputable Ken Garff Automotive Dealership, is currently looking for a talented Automotive Mainline Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. Our culture and opportunities are unmatched, and we are looking for someone who wants to grow! We have a friendly relationship building team who takes an unselfish approach to provide the best customer service. Dewey Ford is looking for someone who is motivated, patient, excited about a fast-paced environment, and someone who is focused on treating people RIGHT.

Requirements

• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information

Nice To Haves

• motivated
• patient
• excited about a fast-paced environment
• focused on treating people RIGHT

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Benefits

• Competitive compensation package
• 401k with company match
• Wellness Time Off
• holidays
• Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed