Automotive Mainline Service Advisor

Ken Garff•Ankeny, IA

5d•Onsite

About The Position

Dewey Dodge, a large and reputable Ken Garff Automotive Dealership, is currently looking for a talented Automotive Mainline Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. Our culture and opportunities are unmatched, and we are looking for someone who wants to grow! We have a friendly relationship building team who takes an unselfish approach to provide the best customer service. Dewey Ford is looking for someone who is motivated, patient, excited about a fast-paced environment, and someone who is focused on treating people RIGHT.

Requirements

Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information

Nice To Haves

Motivated
Patient
Excited about a fast-paced environment
Focused on treating people RIGHT

Responsibilities

Greet all customers promptly and professionally
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
Provide customers with updates, estimates, and inspection results in a timely manner
Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
Review all completed work and recommendations and collect payments from customer
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
Provide excellent service and review the customer satisfaction survey to each customer