Automotive Loyalty Specialist

CMA's Toyota of Lexington Park • California, MD

5h • Onsite

About The Position

The Automotive Loyalty Specialist works directly with our existing service customers to identify vehicle upgrade opportunities and deliver a seamless, personalized buying experience. This role is designed for a self-sufficient sales professional who wants more control, better work-life balance, and access to warm, qualified opportunities—no cold calling required.

Requirements

• Proven success in automotive sales (1+ year preferred)
• Strong understanding of deal structure, lender expectations, and customer needs
• Ability to work independently with confidence and accountability
• Coachable mindset with a willingness to continuously improve
• Detail-oriented with strong organizational skills
• Strong computer literacy
• Must have a valid driver’s license

Responsibilities

• Review daily service appointments to identify upgrade and equity opportunities
• Engage customers in the service drive and present personalized solutions
• Structure deals that create value for the customer, dealership, and lender
• Collaborate with service, appraisers, and finance to ensure smooth transactions
• Maintain detailed notes, follow-ups, and pipeline activity in CRM
• Build long-term relationships that drive repeat and referral business

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
• 401k plan with company matching
• Paid Time Off and Holiday pay
• Associate discounts on vehicle purchases, parts, and service
• Paid maternity leave after one year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees